"When launching Discovery+, the only way we could mobilize at scale was through collaborative tools."
Go from Minimum Viable Product (MVP) to MLP (Most Lovable Product) by focusing on the key cross-functional milestones that matter on the path to successful product launches.
This template was co-created with Shawn Johnson.
Step by step instructions along with pro-tips are provided inside this template.
How to use this template:
Here are the steps that you will need to take to go from MVP to MLP:
Set Up 1: Define Your Stakeholders
This exercise will help to define your key stakeholders and owners while defining the Most Lovable Product. It is beneficial to have 5 from each group for cross perspectives.
Set Up 2: Identify Your Customers
It is important to provide a baseline understanding for core customer segments ahead of starting your MLP exercises.
Deliver a high level understanding of current customers using existing, or informed data segments. This will ensure that all teams have a basic understanding of customers.
Set Up 3: Prioritize Core Customers
Once you identify your customers, it is important to prioritize the top customers for your MLP that will drive the most value and the most customer love. This will vary by product and product maturity stage, but it is important to consider keeping this at 3 core customers for the greatest success.
Step 1: Vision
Project what you want to achieve in 10 years for the vision. Focus on establishing core company values, goals and inspirations to drive focus and clarity. Ensure these are clear and resonating with your Customers & Employees.
Step 2: Mission
Invest in setting the foundations of success that not only delivers customer obsessed products, but ultimately drives cultural camaraderie and transformative change. Use this as your North Star as you ask questions during the activities.
Step 3: Principles
Establishing 5-7 core product principles empowers teams to make decisions quickly and easily. It aligns everyone around a customer centered approach and MLP, while removing ambiguity through a series of key statements.
Step 4: Vision, Mission, Principles
Following stakeholder interviews, small group exercises and workshops, it is important to close the gaps and have the information synthesized and clear for all to communicate.
Whether it is for your product, your campaign, or your company, having clear vision, mission and principles that are focused on the customer is critical for your teams' success.
Step 5: Customer Tension Points
This exercise enables a quick and easy group activity that helps teams to understand customer tension points in current or future products / features to achieve MLP.
Step 6: Customer Wants & Needs
This exercise should be conducted following direct customer interviews as a means to identify key customer wants and needs through discussion and/or product use.
Step 7: Customer Pain Points
Following direct customer interviews in the prior steps; the goal is to break into three smaller groups to rank each pain point / customer issue into a Minor or Major Problem for your Most Lovable Product.
The outcome is to role play through a customer's point of view to better understand where critical pain points exist.
Step 8a: Identify the Heroes
Mapping out your Top 3 Hero Journeys is one of the most important exercises for your team. This activity is led by Product & Design, but should include key stakeholders.
Step 8b: Understand the Habits
Habits are really a way to more deeply understand how your customers spend their time, and what is important to them. Each customer may have a different habits when mapped.
Step 8c: Isolate the Holograms
This activity provides everyone with a critical reminder to avoid distractions with fringe cases, features and ideas that do not deliver value for the customers and MLP.
Step 9: Heroes, Habits, & Holograms
Once you have completed the small group exercises to identify the top three for each; it is important to ensure that they easy to communicate to the broader organization.
This singular board allows everyone to stay focused on the most critical parts of the MLP and to align decisions more autonomously during development, testing and delivery.
Step 10: MLP Feature Prioritization
This template provides a quick and easy way for anyone in the organization to quickly and easily prioritize MLP features and experiences for success. There are three key segments to provide clear prioritization that anyone can use:
- Must Have features required for MLP launch
- Nice to Have features but not launch blockers
- Maybe features if P1 & P2 are complete.
Step 11: OKR Exercise
This template can be used to explore and define OKRs and objective driven results within your organization or teams.
It is easy to set OKRs that are measurable when you have the right template to empower anyone to be successful.
Step 12: Measurement Exercise
Use this template to help shape and define the most important measurements for your MLP and organization. These are flexible and can grow, but should not exceed 7 total to keep everyone focused on the customer.